General
It includes the following topics which enable the employees to know the organization norms, values, and culture.
· Introduction of the Company
· Company procedures, rules & regulations
· General Grooming & Personal Hygiene
· Reporting procedure
Specific
Training Part -1
· Contract Cleaning Specification
· Chemical & disinfectant
· Machinery & equipment
· Procedures for cleaning of different nature of organization such as hotel, hospital, corporate offices. Factories etc.
· Cross infection control
Training Part- 2
· Supervision and motivation
· staff Handling
· Scheduling of work
· Quality control
Training Part-3
· Operative cleaning manual
· Chemicals, Machinery, and equipment handling
· Carpet Cleaning
· Toilet and sanitary appliances
· Furniture & Fittings
· General cleaning
· Cleaning of Wall & Ceiling
· Doors & Windows
· Different types of manuals as well as electrical cleaning equipment and their usage.
- Health & safety
NOTE: We have trained, qualified, and experienced IT team members and Engineers. So, the need of training is basically for Outsourcing services like cleaning, housekeeping and Kitchenhand.
Training Schedule
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Course Duration: 9 Days |
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Trainers: MAHESH BAMMA |
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Timing: 4 hours a day Total : 36 Hours |
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Note: Each day Training is given 4 hours.
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Day1 · Introduction and Orientation · Discipline, Manner & Rules · Company Profile · Introduction on Particular Job · What we aim to achieve -- Our Goal · Grooming · Personal Hygiene · Conversational Skill (Greeting, Manner) |
Day 2:
· Uniform Policies and Procedures · Company policy on late coming, absenteeism, leave. · Lunch break policy · Procedure on Signing in and out from duty. · Subordination — Who to report. · Salary payment procedure
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Day 3: · Cleaning Science — Importance of Cleaning · Different types of Soiling · Sorting out garbage (recyclable & non-recyclable) · Cleaning Procedures · Selection Criteria · Types of cleaning agents · Cleaning Routine · Establishing Standard
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Day 4: · Safety measures at work · Fire prevention and first aid · Safety of Office property · Handling and Proper using of equipment. · Key handling and Record keeping · Logbook maintaining · Cleaning of machines and storing them
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Day 5: · Details of manual cleaning equipment, their types, and usages · Proper usages of duster clothes identifying the surface of the material · Washing and maintaining of rags and mops · Maintaining and follow up of the maintenance record. · Extra thoughtful care · Different methods of controlling odor.
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Day 6: • Introduction of mechanical equipment • Procedure on handling & maintaining of equipment. • Record keeping of their usage. • Pest Control • Control of Odor |
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Day 7: • Cleaning procedure of lobbies, corridor, pathways • Cleaning procedure of washrooms • Using of brasso, wax, and noble polish • Cleaning of parapet wall, brick wall, stone paved areas by using pressure spray. |
Day 8: · Cleaning procedure of Front desk / reception areas · Cleaning procedure of lifts, staircase · Cleaning procedure of window frame, sills, skirting
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Day 9 · Cleaning procedure of office, cabinets, and desks · Difference between routine cleaning and Spring cleaning · Usages of brasso, metal cleaning and polishing · Disposal of garbage and cleaning of garbage bins. · Revision of previous chapters |
5. Health and Safety
Normally periodic checkups from Corporate Doctors to prevent unanticipated illness. Safety in the workplace has also been taken care of by way of training to handle equipment, chemicals, etc.
Our commitment to excellence extends to health and safety, with a strong focus on maintaining a safe and healthy working environment. At our company, we understand the importance of health and safety, particularly considering the COVID-19 pandemic. We prioritize the well-being of our team and clients, taking every precaution to mitigate risks and ensure a safe working environment.
As part of our commitment to health and safety, we have implemented strict measures to combat the spread of COVID-19. All members of our working team are fully vaccinated with two or three doses against COVID-19, in line with government recommendations. This ensures the safety and peace of mind of our staff, clients, and project stakeholders.
Sanitation and hygiene are given top priority within our organization. We maintain rigorous cleaning protocols, frequent disinfection of workspaces, and provide hand sanitization stations throughout our premises. By adhering to these practices, we create a safe and hygienic environment for everyone involved in our projects.
Furthermore, we adhere to the highest Occupational Safety and Health (OSH) and Workplace Safety and Health (WSH) standards. We have robust safety protocols in place to minimize risks and ensure the well-being of our team members and project sites. Our team undergoes regular training to stay updated on safety procedures and best practices, allowing us to create a culture of safety consciousness throughout the organization.
We believe that health and safety are paramount in every aspect of our work. By integrating stringent health and safety practices, we ensure the well-being of our team members, clients, and the communities we serve. Our commitment to providing a safe working environment demonstrates our dedication to delivering excellence and building long-term relationships based on trust and integrity.
Choose our company for IT Services or Outsourcing Service’s needs, and experience the highest standards of health and safety. We are proud to provide exceptional services while prioritizing the well-being of all stakeholders. Together, we can achieve outstanding results in a safe and healthy work environment.
6. Monitoring and Evaluation Procedure
At MV Finest Services, we place a strong emphasis on monitoring and evaluation (MEAL) to ensure the quality and effectiveness of our services. MEAL is an integral part of our job responsibility as a service provider, and we implement a comprehensive approach to ensure that we meet the highest standards and continuously improve our performance.
Monitoring:
Monitoring involves the systematic collection and analysis of data throughout the project lifecycle to track progress, identify challenges, and measure the achievement of objectives. Our team of dedicated professionals closely monitors all aspects of our services to ensure that they are delivered in a timely and efficient manner.
Key components of our monitoring process include:
1. Data Collection: We employ various methods to collect relevant data, such as surveys, interviews, observations, and document reviews. This allows us to gather comprehensive information about the implementation of our services and the impact they have on our clients and stakeholders.
2. Data Analysis: Our skilled analysts carefully analyze the collected data to identify trends, patterns, and areas for improvement. By conducting rigorous analysis, we gain valuable insights into the effectiveness of our services and make data-driven decisions to enhance our performance.
3. Performance Tracking: We track key performance indicators (KPIs) that are aligned with project objectives. This enables us to assess our progress, measure our success, and identify areas that require attention or adjustment.
Evaluation:
Evaluation involves a systematic and objective assessment of the outcomes and impacts of our services. It helps us determine the effectiveness, efficiency, relevance, and sustainability of our work. We conduct evaluations at specific milestones or at the completion of projects to ensure that we meet our clients' expectations and deliver the desired outcomes.
Our evaluation process comprises the following elements:
1. Evaluation Design: We develop a clear and structured evaluation plan, including evaluation questions, data collection methods, and analysis frameworks. This ensures that our evaluations are comprehensive and focused on the areas of greatest importance.
2. Data Collection and Analysis: We collect data through a variety of methods, such as surveys, interviews, focus groups, and case studies. Our expert evaluators analyze the data using rigorous qualitative and quantitative techniques to generate meaningful insights.
3. Reporting and Recommendations: We prepare comprehensive evaluation reports that highlight the findings, conclusions, and recommendations. These reports serve as valuable resources for our clients and stakeholders, helping them make informed decisions and improve the effectiveness of their programs or projects.
Continuous Improvement:
At MV Finest Services, we view monitoring and evaluation as essential tools for continuous improvement. The insights gained through our monitoring and evaluation efforts inform our decision-making processes, allowing us to adapt, refine, and enhance our services over time. We actively seek feedback from our clients and stakeholders to identify areas for improvement and implement necessary changes to deliver the highest level of service quality.
By prioritizing monitoring and evaluation, we ensure that our services consistently meet and exceed expectations, contribute to positive outcomes, and drive sustainable impact. Our commitment to excellence is reflected in our rigorous monitoring and evaluation practices, enabling us to continuously enhance our performance and deliver exceptional services to our valued clients.
7.Quality Control
At MV, we realize that our work is a direct reflection of your image. The management of your company have worked very hard and spent a big amount of money to create the "look and feel" of your company environment. We know that our success depends on your consistent satisfaction. Our objective is to accommodate your needs. Our cleaning expertise and labor management techniques can provide a variety of options for your customized cleaning schedule. We are aiming to establish a reputation in the outsourcing industry for quality and dependability for your entire requirement. We are focused on the job at hand, and we would like to do it with satisfaction.
Based on our experience in the facility service industry we know that quality control is the key element to customer satisfaction.
Since there is a drastic realization among the organizations and companies towards the environment, we have recognized the importance of the quality of the service that we provide must be in line with the requirement of ISO.
7.A. Quality Policy
· MV Finest Services is committed to the provision of quality services.
· All staff are responsible for compliance with the quality management system and for ensuring that all procedures and work instructions are properly executed, and that the standard is met.
· All concerned staff shall be trained in those processes they are required to perform.
· The adoption of the quality management system is essential to the continued growth and success of the business.